Monday - Friday 10am to 5pm / Saturday 10am to 4pm. Closed Sundays
Our Promise.
serving our customers
The Beachcomber 6 customer promises
At Beachcomber we have 6 Customer Promises that we proudly offer at both our Barrie and Collingwood stores. Our promises make for happier customers – and that’s what we’re all about. If you have any questions visit us in-store or contact our Beachcomber Care team today!
Quality Craftmanship Guarantee
Beachcomber is the only hot tub manufacturer who guarantees a brand new replacement at no charge within the first 2 years.
Beachcomber Promises
Beachcomber Water Care Promise
We stand behind our Beachcomber water care products. We offer professional water testing and analysis, available at no cost to you as a Beachcomber owner, for as long as you own your hot tub.
Beachcomber Promises
6 Month Relocation Guarantee
If within the first 6 months of receiving your Beachcomber hot tub you want to relocate the hot tub within your yard, we can move it for you. Ask us for complete details.
Beachcomber Promises
30 Day Money Back Guarantee
Within 30 days of receiving your hot tub if you are not completely satisfied with your purchase, we will remove the hot tub from your property and refund your hot tub purchase, less the cost of delivery, setup and installation.
Beachcomber Promises
30 Day Exchange Privilege
If, within 30 days of receiving your hot tub you are not completely satisfied with the model you chose, we will exchange it for another model of your choice. Ask us for complete details.
Beachcomber Promises
30 Day FlexJet Guarantee
For 30 days after your hot tub purchase, visit us at our Barrie or Collingwood stores to exchange your massage inserts to customize jetting patterns and number of jets in your new hot tub. Build the therapy you want, at no cost to you.
Beachcomber Promises
Filters for Life
As a Beachcomber owner, we give you filters every other year for life when you choose Beachcomber as your water care provider. We are committed to our customers after the sale too!
At Beachcomber Barrie and Collingwood, we offer seamless, fair and transparent pricing. No gimmicks. No hidden fees. No price escalations and, no ‘pop up’ deals you might miss out on.